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Frequently asked questions
Top borrower questions
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- How much can I borrow?
- Can I repay my loan early if I like?
- Can I get a personal quote before I apply?
- What rates can I expect to pay?
- What credit search does Zopa carry out?
- Can I make one-off payments?
- Can I change the amount I borrow after applying?
- How do I change my bank details / Direct Debit?
- Can I change my repayment day of the month?
- What happens if I can't pay?
Top lender questions
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- What returns can I expect?
- How do I lend my money out?
- How should I decide on my rates?
- Do I have to pay a fee to lend?
- How safe is my money?
- How does Auto Lend work?
- When do I start getting repayments?
- What does money in 'Processing' mean?
- Why isn't my money getting lent out?
- Why can't I lend on Markets and Listings?
Problem with your account?
Discussion board
Don't take our word for it - ask our members directly on the discussion board. They've been there, done it and some have even got the Zopa T-shirt.
Glossary
Come across a term you don't understand? Prefer your information alphabetised? Then check out the glossary.
Contact us
If you can't find answers to your questions anywhere on site then drop us a line and tell us what's up. We'll get back to you as soon as we can.